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Privacy Policy

Last updated: 22 August 2026

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Pet Value Malta respects your privacy and processes personal data in accordance with applicable Malta and EU data-protection law, including the General Data Protection Regulation (GDPR).

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Who controls your information

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Pet Value Malta
Operated by: Paris Bugeja
Address: petvaluemalta@gmail.com
Email: petvaluemalta@gmail.com
Telephone: +356 99967606

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Information we collect

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Depending on how you use the website, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Billing and delivery address

  • Order and payment information

  • Messages and enquiries

  • Newsletter preferences

  • Technical information such as device, browser, IP address and website activity

  • Cookie and analytics information

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Pet Value Malta does not directly store complete card details. Online card payments are processed by the connected payment provider.

 

Why we use your information

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We may process personal data to:

  • Process, confirm and deliver orders

  • Collect payments and issue refunds

  • Contact you about an order

  • Provide customer support

  • Prevent fraud and protect the website

  • Maintain business, accounting and legal records

  • Improve the website and understand how it is used

  • Send marketing emails when you have provided consent

  • Comply with legal obligations

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Processing may be based on performing our contract with you, complying with legal obligations, our legitimate business interests or your consent, depending on the purpose.

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Who receives your information

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Information may be shared where necessary with:

  • Wix, which hosts and operates the website

  • Stripe or another connected payment provider

  • Email, website and technology-service providers

  • Delivery or fulfilment providers where applicable

  • Accountants, legal advisers or insurers

  • Government, regulatory or law-enforcement authorities where legally required

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We do not sell your personal data.

Some service providers may process information outside Malta or the European Economic Area. Where required, appropriate legal safeguards must be used.

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How long we retain information

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Personal data is kept only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, dispute handling and applicable legal, tax or accounting requirements.

Information used solely for marketing will be retained until you unsubscribe, withdraw your consent or it is no longer required.

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Marketing

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We will only send marketing communications where we have an appropriate legal basis, such as your consent. You can unsubscribe using the link in an email or by contacting us.

Withdrawing consent does not affect processing that took place before consent was withdrawn.

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Your rights

Subject to applicable law, you may have the right to:

  • Request access to your personal data

  • Correct inaccurate or incomplete information

  • Request deletion of your information

  • Restrict certain processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent

  • Lodge a complaint with a data-protection authority

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To exercise your rights, contact petvaluemalta@gmail.com. We may need to verify your identity before completing a request.

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Data security

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We use reasonable organisational and technical measures to protect personal data. However, no online system can be guaranteed to be completely secure.

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Cookies

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The website uses cookies and similar technologies for essential website functions and may use them for analytics or marketing. Further details should be provided in the Cookie Policy and cookie-consent banner.

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Complaints

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If you believe your information has been handled unlawfully, contact us first so that we can try to resolve the issue.

You may also complain to Malta’s Information and Data Protection Commissioner:

Information and Data Protection Commissioner
Floor 2, Airways House
Triq Il-Kbira
Tas-Sliema SLM 1549
Malta
Telephone: +356 2328 7100

Changes to this policy

We may update this policy when our services, legal obligations or data-processing activities change. The latest version will be published on this page with an updated date.

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