Pet Essentials, Delivered with Care.
Affordable essentials for cats and dogs, carefully selected and conveniently delivered across Malta.
Returns and Refund Policy
We want you to be satisfied with your Pet Value Malta order. This policy does not limit your legal rights under Malta or EU consumer law.
Cancelling before delivery
If you wish to cancel an order before it has been dispatched, contact us as soon as possible. We will try to stop the delivery, but this may not always be possible once the order has been prepared.
Changing your mind
For most products purchased online, you may notify us that you wish to cancel and return your order within 14 days of receiving it.
After notifying us, the product must be returned within 14 days. To request a return, contact us before sending anything back.
Returned products should be complete, in their original packaging and in a condition that allows us to resell them. You may inspect a product as you would in a physical shop, but you may be responsible for any reduction in value caused by unnecessary handling or use.
Return costs
Customers are responsible for the direct cost of returning unwanted products unless the item is faulty, damaged, incorrect or we agree otherwise.
Hygiene exceptions
For health and hygiene reasons, sealed products that are not suitable for return may not be accepted if the seal has been broken after delivery. This may include toothbrushes or other personal-care items where applicable.
This does not affect your rights if a product is faulty, damaged or incorrectly supplied.
Faulty, damaged or incorrect products
Please inspect your order after delivery. Contact us promptly if an item is damaged, defective, missing or different from what you ordered.
Include your order number, a description of the problem and photographs where relevant. Depending on the circumstances and your legal rights, we may offer a repair, replacement, price reduction or refund.
Refunds
Approved refunds will be issued using the original payment method where possible.
Refunds will be processed within 14 days of being informed of your decision to withdraw. We may withhold the refund until we receive the returned goods or evidence that they have been sent back.
Where legally required, the original standard delivery charge will also be refunded. Additional delivery costs resulting from a more expensive delivery option are not refundable.
Contact us
Email: petvaluemalta@gmail.com
Telephone: +356 99967606